EXPERIENCE.LOG
Where I’ve been.
I’ve worked in tech support, helped students learn about security, and built tools to make everyday work a little easier. Here’s what I’ve been up to.
01FEB 2026 — PRESENTTechnology and Services Consultant
Insurance Australia Group
Technology and Services Consultant
Insurance Australia Group
- Support PolicyCenter and BillingCenter across Australia and New Zealand, resolving 15–25 access, configuration, and platform issues each week.
- Manage Microsoft Intune profiles across 100+ endpoints, including network settings and device restrictions.
- Built a Verint calendar extension for 100+ employees to improve schedule visibility.
02JUL 2022 — JAN 2025Outreach and Security Officer
UTS · Faculty of Engineering and IT
Outreach and Security Officer
UTS · Faculty of Engineering and IT
- Delivered cybersecurity workshops to 300+ students on phishing, passwords, and social engineering.
- Automated Dean’s List certificate workflows, reducing processing time by 40%.
- Coordinated technology and logistics for 10+ faculty events with up to 500 attendees.
03JUL 2021 — JUL 2022Junior Technical Support
Enriching Journeys
Junior Technical Support
Enriching Journeys
- Delivered Level 1 technical support by phone, remotely, and in person.
- Troubleshot hardware, software, and system issues, and managed installations and device setups.